Return & Exchange Policy for the US Market

I. Return Policy

1. Return PeriodYou may apply for a return within 30 days from the date of receiving the goods.
2. Return Application ProcessPlease contact us at shizwu66.com@outlook.com to start the return process. Returns without a pre-approved request will not be accepted.
3. Return AddressPlease send the returned items to: Room 403, Building A, No. 59 Wangqiao Road, Xiongzhou Street, Liuhe District, Nanjing City, Jiangsu Province.
4. Return Label and InstructionsIf your return is accepted, we will send you a return shipping label and detailed instructions on how and where to return your package.
5. Refund ProcessingOnce we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will automatically receive the refund within 10 business days via the original payment method. Please note that your bank or credit card company may also need some time to process and issue the refund. If more than 15 business days have passed since we approved your return and you haven’t received the refund, please contact us at shizwu66.com@outlook.com.

II. Exchange Policy

III. Quality Issues and Abnormal Handling